Frequently Asked Questions

Marucci Sports Customer Service is available:

Monday - Friday 8:00am to 5:00pm CST

• Make sure your billing information matches your credit card information.

• Still having trouble? Please call (225) 291-2552 for assistance.

*Please note, the above estimations account for production and fulfillment time only. Does not include time in transit.

BBCOR (Bat‑Ball Coefficient of Restitution) applies to big barrel bats (25/8″, -3 oz). Required in high school (since 2012) and college play. Bats must have a BBCOR stamp to certify compliance.

BPF stands for Bat Performance Factor. The BPF standard measures how fast a ball can come off the bat. The ruling for USSSA 1.15 BPF certification went into effect on January 1, 2012 for all youth and senior league bats (both small and big barrel) to be used in USSSA play. The USSSA 1.15 BPF, just like the BBCOR stamp, must be permanently stamped on the bat for easy recognition.

These bats are pro-grade but not made to a specific player’s exact specs —they’re offcut from pro orders and sold to the public. Same high quality, but only customizable by length and color.

We offer two types of wood bats: ash and maple. Ash is a soft, open grain wood. Indentions will occur with an ash bat; however, these indentions are normal and will not affect the bat’s overall performance. Ash bats will also tend to flake with gradual use. “Flaking” occurs when the open grains of the ash start to split apart, therefore causing the wood to look like it is flaking off. If you are opposed to the “flaking” and open grains of the ash bats, please consider the maple bat, which is a much harder, closed grain wood.

To see if a team qualifies for a team deal, please contact teamsales@maruccisports.com for pricing. Wood bats can be purchased in bat bundles online, which include 3-12 wood bats at a discounted price.

Warranty applies to:

Wood Bats: Pro Model and Custom Pro

Aluminum/Composite Metal Bats.

*Apparel, accessories, and other products are NOT covered under warranty.

Within 7-10 business days of receipt, we will ship your replacement or contact you. You will get a UPS tracking email when the warranty replacement ships.

Yes —Pro Model and Custom Pro wood bats purchased on maruccisports.com have a one-time 30‑day warranty. Pro-Exclusive bats have a one-time 60-day warranty.

Proof of purchase and or original receipt required.

We'll do our best, but replacements are typically the same size and color as the original. We will accommodate different preferences when possible.

Yes — engraving from the original bat will be duplicated on your warranty bat.

Severe dents, structural cracks, or damaged end caps/knobs under normal use within 1 year of purchase.

Paint chips are not covered.

Yes - bats purchased from maruccisports.com can be exchanged. Proof of purchase required.

Return shipping occurs within 7 business days, and price differences are settled accordingly.

Engraved or used bats are not eligible.

Items purchased off-site must be returned to the original seller.

Yes - unengraved aluminum bats purchased on maruccisports.com are eligible within 30 days of purchase. Product must be unused, in original packaging, and include proof of purchase. Refunds (minus shipping and a restocking fee) are issued within 10 business days of receipt.

Sale items are non returnable and are not eligible for a refund.

For off-site purchases, return policies vary by retailer.

Customers may be responsible for VAT, GST, import duties, and brokerage fees upon delivery. UPS may offer reduced brokerage under eBP in some countries. Marucci pays shipping; customer is responsible for customs and fees.